Subidha Fintech India Private Limited
Website: https://subidhafintech.com
Last Updated: 07-01-2026
Subidha Fintech India Private Limited ("Company", "we", "us", "our") respects the privacy of its users and is committed to protecting personal information shared with us through our website, mobile application, and services (collectively, the "Platform").
This Privacy Policy explains how we collect, use, store, disclose, and protect user information in accordance with the Information Technology Act, 2000, SPDI Rules, 2011, and applicable RBI guidelines.
By accessing or using our Platform and services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
If you do not agree, please discontinue use of the Platform.
For remittance and regulatory compliance, we may collect:
When users interact with us through WhatsApp, we may collect and process:
We may collect and process WhatsApp messages, phone numbers, and communication metadata when users interact with us through WhatsApp. This information is used to provide customer support, process transactions, send service-related notifications, and improve our services.
We collect user information for the following purposes:
User information shall be used strictly for lawful purposes and shall not be sold or rented to third parties.
We do not use user data for advertising or marketing through third-party ad platforms.
We may disclose user information only in the following circumstances:
Our WhatsApp services are provided through the WhatsApp Business Platform operated by Meta. Information exchanged through WhatsApp may also be processed by Meta in accordance with Meta's privacy policies.
All such disclosures are made on a need-to-know basis and subject to confidentiality obligations.
User data is stored on secure servers located in India or other jurisdictions permitted by law.
KYC and transaction data may be retained for such period as required under RBI, AML, or other applicable laws, even after account closure.
We implement reasonable security practices and procedures including:
However, no system is completely secure, and we cannot guarantee absolute security of information.
Users have the right to:
Certain data may not be deleted if retention is required by law.
To request data correction or deletion, users may email us or submit a request at: https://www.subidhafintech.com/delete-data-request
Users may request deletion of eligible personal data by submitting a request through our User Data Deletion Instructions page: https://www.subidhafintech.com/delete-data-request
For Meta app review and WhatsApp integration purposes, our User Data Deletion Instructions URL is: https://www.subidhafintech.com/delete-data-request
We review each request and delete or anonymize data where legally permitted. Certain records (such as KYC, financial transaction, AML, or audit records) may be retained as required by applicable law.
We may use cookies or similar technologies to enhance user experience and improve platform performance. Users may disable cookies through browser settings, though some features may not function properly.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
We reserve the right to update this Privacy Policy at any time. Changes shall be effective immediately upon posting on the Platform.
In accordance with the Information Technology Act, 2000, users may contact our Grievance Officer for any privacy-related concerns.
Grievance Officer: Privacy Team, Subidha Fintech India Private Limited
Email: info@subidhafintech.com
Address: Adjoining Petrol Pump, Malik Complex, Pabhat, Zirakpur, SAS Nagar Mohali, Punjab 140603
Response Time: Within 30 days
Subidha Fintech India Private Limited
Website: https://subidhafintech.com
Email: info@subidhafintech.com
Business Address: Adjoining Petrol Pump, Malik Complex, Pabhat, Zirakpur, SAS Nagar Mohali, Punjab 140603